paulheidema's blog

The Passionate Service Recipe Book - A full-course meal for the Starving Customer is a very practical handbook to assist salespeople, customer service representatives and managers to better serve their customers. It is written by James M. Heidema and Carol A. McKenzie.

Their book entitled "The Passionate Service Recipe Book" was published on March 26, 2008. Learn more and purchase The Passionate Service Recipe Book.

For the past 9 years Professional Sales Plus Inc. has been working in Greece with the largest insurance company called Interamerican. This is the story of an average agency that followed our advice, applied our concepts, set clear expectations and inspected what they expected. The agency leader is Mr. Dimitris Farantouris. Because of Mr. Farantouris's hard work he now leads the top agency in the company. He and his team did not get there by accident. Hard work, leadership and our help allowed this to happen. He is a very charismatic leader who was and continues to be open to advice. It is a pleasure to work with such a professional. According to Mr. Farantouris, and we quote, "Meeting and spending time with Jim changed my life. His guidance, advice, simple and practical systems, processes and tools allowed me to develop a leading agency and a team of professional and successful advisors. Thank you Jim!"

Training Seminar in Greece with James M. Heidema

Mr. Dimitiris Farantouris receiving the First Class award

James M. Heidema and his partner in Romania, Titus Peride, started consulting and training with the leadership team, the field managers and the financial advisors in Romania 2.5 years ago. The company is ING which is a huge multinational corporation. When the relationship began ING had no advisors who qualified as members of MDRT (Million Dollar Round Table). The top 2% of all salespersons in the financial services industry belong to MDRT. Remember ING Romania had none. Now 1.5 years later (End of 2007) ING has 330 advisors who have qualified to attend MDRT. These results are unheard of in the insurance business. Jim and Titus cannot take all the credit for these outstanding results but they were significant contributors. Our company Professional Sales Plus Inc. designed and delivered comprehensive Advisor and Manager Training programs. We also taught the leadership team how to clearly explain their expectations to the sales managers and advisors, and then how to inspect those expectations. It was truly a team effort that resulted in amazing results. ING Romania is now positioned to lead the industry in Romania.

Building The Passionate Team is the result of a partnership between Carol A. McKenzie and James. M.
Heidema. It is filled with systems, processes and tools to deal with team issues in a practical and useful way. Jim enlisted the help of Carol McKenzie to co-author this book. Between Carol and Jim they have a wealth of experience working with leaders and teams throughout the world.

Building the Passionate Team was published on Septemper 19, 2006. Learn more and purchase Building The Passionate Team book.